FAQs, Payments & Delivery
What will be the shipping fees?
For purchases above RM200, delivery charges will be waived for West & East Malaysia. Standard delivery fees for the following zones will apply:
(a) West Malaysia : RM7
(b) East Malaysia : RM15
(c) Singapore : RM40
What are the payment methods available?
We offer the following modes of payments for your convenience :
(b) Credit Card via iPay88 (Visa or MasterCard)
(c) Online Banking
Payment / Bank Account Information
Name of Bank : Public Bank
Account Number : 3210144718
Pay to : ALVI BEAUTY CARE
After you’ve made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :
You may scan and email us the transfer slip to : firstname.lastname@example.org
Note: Your order will be delivered once the above info has been verified.
Can I cancel an existing order that has been made?
Yes, only if the order is still pending. Please send an email to our customer support email at email@example.com entitled “Request to cancel order” in order for us to process the order cancellation. Orders that are in the process of shipping and/or shipped will not be cancelled.
What is the product's transacted currency?
All products transaction currency will be done in Ringgit Malaysia (RM).
How long does the order process takes?
Your order will be processed within 1 to 2 working days.
How long does the delivery usually takes?
Delivery will normally take around 3 to 5 working days.
I still have doubts!
As the FAQ is non-exhaustive, we would be more than happy to further assist you with any questions or concerns that you may have. Simply drop us an email at firstname.lastname@example.org and we’ll take it from there!